Free International Shipping
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You can cancel items or orders that haven't entered the shipping process yet. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #Top priority.if you have a problem with a product or our service, just let us know and we will work with you to resolve the issue. You can call our customer service 7/24 or Email us at firstname.lastname@example.org
You can request a full refund or re-shipment for below situations:
We do not issue the refund if:
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Items in stock will typically ship out in 2-5 business days.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
We provide free shipping to over 200 countries around the world. However, there are some locations that we are not able to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
You will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
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