Order cancellation

You can cancel items or orders that haven't entered the shipping process yet. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #Top priority.
if you have a problem with a product or our service, just let us know and we will work with you to resolve the issue. You can call our customer service 7/24 or Email us at support@vintyjewelry.com

You can request a full refund or re-shipment for below situations:

• If the guaranteed delivery date (45 days not including 2-5 day processing) has passed and you haven't received the item. 
• If you received the wrong or damaged item.
• If you do not want the product you’ve received. (You must return the item at your expense and the item must be unused).

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of vintyjewelry (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of vintyjewelry.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to contact us page or e-mail to support@vintyjewelry.com.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Exchanges

If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.